Surveillance equipment DIY trouble shooting



DVR card
  1. Please do not install any kinds of TV tuner or video capture card along with our products.
  2. Please remove any existing TV tuner or video capture card before installing our products. Only remove these cards after you have uninstalled their drivers and software.
  3. Reinstalling a fresh version of windows 2k/XP operating system for the host computer is recommended.
  4. Install windows SP4/SP1 before installing the DVR cards.
  5. Please obtain the latest video card driver from it’s manufacturer to achieve better performance.
  6. Set the windows display resolution to 1024*768 on 16bit and 60Hz.
  7. Please make sure you have achieved the minimum requirement stated on the DVR card manual.
  8. Certain DVR cards have scheduled computer rebooting as default setting. This function is to prevent system instability and can be disabled by their software.
  9. Certain DVR cards have the lowest image quality as default setting. The quality can be adjusted by their software.
  10. Certain DVR cards do not support motherboards with chipsets that is not Intel’s. These motherboards may cause system instability or unable to start the program.
  11. Remember to install the chipset, IDE and AGP drivers provided by the motherboard manufacturer.
  12. Saving the recorded video files on the same drive or partition as the operating system may diminish the DVR card’s performance.
  13. It is recommended that the PC is dedicated to the purpose of a surveillance host. Multitasking is not recommended..
  14. Certain DVR cards with dialing to phone alarm do not support internal modem. It is possible that internal modem may render this function obsolete.
Internet/Remote access
  1. Please remove the IIS and other WEB services provided by windows before you operate the remote access program for the DVR cards.
  2. To avoid the situation of the communication port used for remote access being taken for other purposes, please read the DVR card manual carefully.
  3. For 4 cameras remote access, it is recommended that the host computer has an internet connection with at least 256K upload speed for smooth performance.
  4. Remote access speed and quality will be affected by the connection speed between host and client computer.
  5. If your host is behind a firewall or shares a bandwidth with other computers, please remember to adjust the firewall and router to a suitable setting.
  6. Please disable the Windows 2k/XP firewall for remote access.
  7. It is recommended that the host computer has a static IP internet connection.
  8. To do remote access directly using a web browser, please set the communications port to port 80.
  9. If the web browser is unable to start remote access, try to lower the internet security setting or add the host’s computer’s IP into the trusted computer sites.

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